Terms of Use
Effective Date: 18 February 2026
Last Updated: 18 February 2026
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
Operator Contact: support@bettercall.in
Service Address (Operator): Thekkethottapara, Ambadimala, Thiruvamkulam, Ernakulam, Kerala - 682305, India
Grievance Officer (India – DPDP Act): Joel Mathew, Customer Support Manager — support@bettercall.in
IMPORTANT — Recording/Transcription/Consent Compliance. BetterCall can process meeting/call audio to generate transcripts and AI-derived outputs. You are solely responsible for providing legally required notices and obtaining legally required consents from all participants (including under any “two-party/all-party consent” regimes), and for complying with all applicable laws, contractual obligations, and workplace policies.
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1. Definitions
For purposes of these Terms:
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2. Eligibility; Authority
2.1 Age. The Services are intended for professional/educated audiences and are recommended for users 18 years and older. By using the Services, you represent that you are at least 18 years old, or the age of majority in your jurisdiction if higher.
2.2 Authority for Organizations. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes the organization.
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3. Accounts; Security; Acceptable Registration
3.1 Account Registration. You must provide accurate information when creating an Account and keep it updated.
3.2 Credential Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. Notify us immediately at support@bettercall.in of any suspected unauthorized access or security incident.
3.3 Access Controls. In Workspace environments, administrators may assign roles/permissions. You agree to comply with such access controls and organizational policies.
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4. The Services; Changes; Availability
4.1 Service Functionality. BetterCall provides functionality that may include call/meeting workflow assistance, transcription, summaries, and other AI-derived outputs.
4.2 Changes. We may modify, update, add, or remove features at any time. We may also impose limits (e.g., rate limits, storage limits) to protect the Services.
4.3 Availability. The Services are provided on an “as available” basis. We do not guarantee uninterrupted availability.
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5. Recording, Transcription, Consent, and Lawful Use (Critical)
5.1 You Are Responsible for Consent and Notice. If you enable recording, transcription, monitoring, or AI analysis features, you represent and warrant that:
5.2 Prohibited Use for Surveillance. You must not use the Services for unlawful surveillance, stalking, harassment, or covert recording.
5.3 No Legal Advice on Compliance. BetterCall does not provide legal advice regarding recording and consent obligations. You must obtain independent legal advice if needed.
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6. Acceptable Use Policy
You agree not to, and not to assist or enable others to:
a) use the Services in violation of any law or regulation;
b) infringe, misappropriate, or violate any third-party rights;
c) upload or transmit malware, malicious code, or harmful content;
d) attempt to gain unauthorized access to accounts, systems, or networks;
e) interfere with or disrupt the Services (including via scraping, automated load, denial-of-service, or abuse);
f) reverse engineer, decompile, disassemble, or attempt to derive source code or underlying components of the Services except to the extent permitted by law;
g) bypass or circumvent security or access restrictions;
h) use the Services to generate, store, or transmit content that is unlawful, defamatory, obscene, or otherwise harmful; or
i) use the Services to create or disseminate deceptive or fraudulent materials.
We may investigate suspected violations and may suspend or terminate access as described in Section 14.
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7. Customer Content; Ownership; License
7.1 Your Ownership. As between you and BetterCall, you retain your rights (if any) in Customer Content, subject to applicable law and third-party rights.
7.2 License to Operate the Services. You grant BetterCall a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Content only as necessary to:
7.3 Your Responsibilities for Content. You represent and warrant that:
7.4 Content Removal. We may remove or restrict access to Customer Content if we reasonably believe it violates these Terms, the law, or presents a security or legal risk.
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8. AI Outputs; Disclaimers; Human Review
8.1 AI Outputs May Be Inaccurate. The Services may generate transcripts, summaries, and other AI-derived outputs. You understand these outputs may be inaccurate, incomplete, or misleading.
8.2 No Professional Advice. Outputs are for informational purposes only and do not constitute legal, medical, financial, HR, or other professional advice.
8.3 You Are Responsible. You are responsible for reviewing and verifying outputs before relying on them or sharing them with others.
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9. Data Handling Summary (Product-Specific)
This section summarizes key operational points relevant to your use:
Your use is also subject to the BetterCall Privacy Policy, which is made available within the Services and on our website(s).
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10. Third-Party Services; Integrations; Subprocessors
10.1 Third-Party Services. The Services may interoperate with third-party services (e.g., conferencing platforms, calendars, CRMs). Your use of third-party services is governed by their own terms and privacy policies.
10.2 Subprocessors. BetterCall uses third-party vendors to provide core service functions, including:
We may change vendors over time.
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11. Fees, Trials, Billing, and Taxes (Paid Plans)
11.1 Paid Plans. Some features may require payment. Details (pricing, plan limits, and included features) will be described at checkout or within the Services.
11.2 Payments. Payments may be processed via Razorpay or other authorized payment processors. Payment processing is subject to the processor’s terms. We do not store full payment instrument details.
11.3 Taxes. Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and governmental assessments.
11.4 No Refunds Unless Required by Law. Fees are non-refundable except where required by applicable law or explicitly stated in writing at the time of purchase.
11.5 Changes to Fees. We may change pricing and plan features with reasonable notice. Changes apply prospectively.
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12. Intellectual Property
12.1 Our IP. The Services, including all software, interfaces, documentation, and trademarks, are owned by BetterCall or its licensors and are protected by intellectual property laws.
12.2 License to You. Subject to your compliance with these Terms, BetterCall grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal professional purposes, as applicable.
12.3 Restrictions. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works from the Services.
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13. Feedback
If you provide suggestions, ideas, or feedback, you grant BetterCall a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without compensation.
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14. Suspension; Termination
14.1 By You. You may stop using the Services at any time. You may delete sessions or your Account through the Services (if available).
14.2 By BetterCall. We may suspend or terminate your access immediately if we reasonably believe:
14.3 Effect of Termination. Upon termination, your right to access the Services ends. Deletion of content is addressed in Section 9 and the Privacy Policy.
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15. Confidentiality (Business Use)
If you are a business Customer, you agree not to disclose any non-public information about BetterCall (including performance, technical details, or security information) except as required for internal evaluation or as otherwise permitted in writing.
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16. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BETTERCALL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
We do not warrant that the Services will be uninterrupted, error-free, secure, or that AI outputs will be accurate.
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17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a) BETTERCALL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.
b) BETTERCALL’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF:
(i) THE TOTAL FEES PAID BY YOU TO BETTERCALL FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(ii) INR 10,000.
Some jurisdictions do not allow certain limitations; in such cases, liability will be limited to the maximum extent permitted by law.
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18. Indemnification
You agree to defend, indemnify, and hold harmless BetterCall and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
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19. Governing Law; Jurisdiction
These Terms are governed by the laws of India, without regard to conflict of laws rules.
You agree that courts located in Ernakulam, Kerala, India will have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services, subject to any mandatory consumer protection provisions applicable to you.
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20. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide notice via the Services, our website(s), or by email. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance.
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21. Contact
Questions about these Terms: support@bettercall.in
Grievance Officer (India – DPDP Act):
Joel Mathew, Customer Support Manager
Email: support@bettercall.in
Address: Thekkethottapara, Ambadimala, Thiruvamkulam, Ernakulam, Kerala - 682305, India
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